Draft · effective date not set

Account Deletion

DRAFT — requires attorney review Not legal advice. This page describes how deletion works in the product today. Counsel must confirm the wording before it is published.

You can delete your Mopful account from the app, or by asking us. This page is the account deletion link for the Mopful app in the store listing.

1. Delete from the app

Sign in to the Mopful app or the web app.
Open your profile and choose Delete account.
Confirm.

What happens depends on your role:

Company owner: the whole company account is scheduled for deletion, including every user's access to it.
Any other user (manager, supervisor, cleaner, viewer, client): only your own user is deleted. The company keeps its records.

Cleaners can sign in with a company code, a staff number and a PIN, without an email address. You can delete your own account the same way as above: sign in, open your profile and choose Delete account. TODO(owner): confirm with the app team that Delete account is available to PIN members in the mobile app.

If you cannot sign in, you have two options:

Ask your company's owner or manager. They can remove your access and ask us to delete your user.
Write to support@mopful.com and give your name, your company's name, the company code and your staff number. We will confirm the request with your company's owner before we act, because we cannot verify an account that has no email address on our own.

3. Ask us to delete it

Write to support@mopful.com from the email address of the account, with the subject "Delete my account". Include the name of the company. We will reply within TODO(owner): response time for deletion requests, in business days. If the request comes from a different address, we may ask you to verify your identity first.

4. The 30-day grace period

When you ask for deletion:

For a company owner, billing stops that day. You are not charged during the grace period. If the subscription was bought through an app store, you must also cancel it in your store account; we cannot do that for you.
Your account is disabled and you are signed out everywhere.
For 30 days nothing is erased. If you change your mind, write to support@mopful.com within the 30 days and we can restore the account. Restoring the account does not restart billing; the owner chooses a plan again from the billing page.
After 30 days we delete the data permanently.

5. What is deleted

After the grace period:

your profile and sign-in (including a PIN and its devices);
for a company account: sites, clients, inspections, visits, task lists, issues, access codes, report links and public report pages, proof photos, signatures and generated reports, team members' links to the company, and the company's settings;
your consent records, marketing preferences and data export files.

6. What is kept

A person who leaves a company that continues. The company's records stay with the company so its history is not lost. Your name on those records is replaced with "Former team member". The record keeps an internal identifier only.
Billing records that the law and our payment provider require us to keep.
A suppression record for an email address that bounced or opted out, so we do not email it again.
Backups. Rolling backup copies expire on their normal schedule. A deleted record can remain in a backup for up to 30 days after the deletion (plus one daily run), and is not restored except to recover from our own failure.
Anything the law requires us to keep. TODO(attorney): confirm categories and retention periods.

7. Export your data first

While you are signed in you can request an export of your data from the app. The download link works for 7 days.

8. Contact

support@mopful.com. Postal address: TODO(owner): US postal address for legal notices and CAN-SPAM.